Last Updated: January 2025
Important Note: Our basic heritage games collection is provided free of charge to support cultural education and heritage preservation across India. This refund policy applies to premium services and advanced educational materials.
1. Free Services
Our core mission is to preserve and share India's traditional gaming heritage. The following services are provided free of charge:
- Basic traditional games collection
- Standard cultural information and game rules
- Educational newsletters and updates
- Community access to basic resources
No refunds are applicable to free services as no payment is required.
2. Premium Services Eligible for Refunds
For any future premium services we may offer, the following refund policy applies:
Advanced Educational Packages
- Comprehensive teacher training materials
- Professional workshop access
- Customized cultural curriculum development
- Institutional licensing for schools and organizations
Cultural Consultation Services
- Custom game research for specific regions
- Cultural authenticity verification
- Professional heritage documentation
3. Refund Eligibility
You may be eligible for a refund if:
- The service was not delivered as described
- Technical issues prevented access to purchased content
- Content was culturally inaccurate or inappropriate
- You request a refund within 30 days of purchase
4. Non-Refundable Items
The following are not eligible for refunds:
- Free educational materials and collections
- Downloaded content after 30 days
- Services rendered completely (workshops attended)
- Customized content created specifically for your needs
5. Refund Process
How to Request a Refund
To request a refund, please contact us with the following information:
- Your full name and email address
- Order number or transaction ID
- Reason for refund request
- Any supporting documentation
Processing Time
Refund requests will be processed within:
- 5-7 business days for review and approval
- 7-14 business days for payment processing
- Additional time may be required for bank transfers within India
6. Partial Refunds
In some cases, partial refunds may be offered:
- When only part of a service package was unsatisfactory
- For educational materials that were partially used
- When cultural content needs minor corrections
7. Cultural Heritage Donations
Any donations made to support cultural heritage preservation are non-refundable, as these funds are immediately used for:
- Research and documentation of traditional games
- Support for cultural communities across India
- Development of educational resources
- Platform maintenance and improvement
8. Educational Institution Refunds
Special provisions for schools and educational institutions in India:
- Extended 45-day evaluation period
- Flexible refund terms for unused portions
- Support for transitioning to alternative materials
9. Technical Issues
If you experience technical problems preventing access to purchased content:
- Contact our support team immediately
- We will first attempt to resolve technical issues
- Refunds will be processed if issues cannot be resolved
10. Changes to Refund Policy
We may update this refund policy to reflect changes in our services or Indian consumer protection laws. Changes will be posted with an updated effective date.
11. Contact for Refunds
For refund requests or questions about this policy, please contact:
Email: refunds@indianheritagegames.com
Phone: Available for Indian callers during business hours
Address: Indian Heritage Games Foundation, New Delhi, India
12. Consumer Rights in India
This refund policy is designed to comply with Indian consumer protection laws. Your statutory rights as a consumer in India are not affected by this policy.
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